I was talking with my grandson Lee this week about his new job with Chick fil a, and he was excited to teach me what’s he’s learned about customer service.
At least, he taught me the service philosophy of a very successful company as defined by a 15-year-old (which I thought was pretty wise and very perceptive).
Here’s what I learned as I listened to Lee’s wisdom…
Lee said…Pops…all businesses can succeed if they just work the Chick fil a Core 4.
1. Create eye contact (Lee called it Southern Hospitality)
2. Share a Smile (Lee said that’s the beginning of efficient service)
3. Speak with an Enthusiastic Tone (Lee said that’s how you create Raving Fans)
4. Stay Connected to make it Personal (Lee called it forming a relationship)
Lee may need to learn more about the importance of quality products, leadership, management and ongoing service, but I believe he’s now got a foundation for creating TRUST (at least in business).
The lesson though is that we can implement the Core 4 too.
In fact…we probably should.
And I think it applies equally to life and business!
Smiles, have a GREAT week and Keep Building TRUST...Mark